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- We take care of 200,000 important contacts every month
- Telephone exchange services
- Telephone support, training and development services
- Helsingin Matkapalvelu transport service
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We take care of 200,000 important contacts every month
In our telephone and well-being services, we develop and produce solutions that make the city’s services available to all Helsinki residents. We handle some 200,000 important contacts every month in our telephone services, providing our services every day and hour of the year.
Among other things, we are responsible for forwarding calls on the city’s telephone exchange and providing call-back services in health centres, and we serve as the city’s internal expert and consultant in telephone systems and applications. Together with our contract suppliers, we also develop mobile solutions and smoother processes by utilising software robotics, for example.
The customer service centre of our Helsingin Matkapalvelu transport service is responsible for arranging approximately 70,000 monthly journeys for clients of the Social Services and Health Care Division.
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Thousands of citizens contact the divisions and municipal enterprises of the City of Helsinki every day. Our customer service staff ensure that they can quickly reach the right person among some 40,000 city employees. We maintain the exchange service and the number services in a centralised manner.
Service Centre telephone services provide a diverse consultant, expert and helpdesk service for phone devices and applications. Our contract customers can receive services for the entire service life of phones effortlessly from one place.
We produce and develop new telephone solutions proactively in cooperation with our contract suppliers. Among the very first, we test the functionality of new telephone devices and applications while taking into account the wishes and needs of our customers. We also take care of training.
We provide transport services to the approximately 18,000 Helsingin Matkapalvelu clients. Helsingin Matkapalvelu is a transport service intended for the clients of the city’s Social Services and Health Care Division, provided in cooperation with private transport companies.
Our customer service centre organises approximately 70,000 transportations each month, serving customers around the clock every day of the year. We monitor that transportation runs smoothly and are also responsible for traffic control, the enforcement of transportation agreements and technical support for driver equipment.
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